FAQs
When is the next John Lewis sale?
Good news, you can always find sales at John Lewis. Head to the tab called 'Sales & Offers' and you'll be able to look through discounts for clothing, homeware, electricals, furniture and baby items. Not only this but there are seasonal sales dotted throughout the year.
Does John Lewis have Black Friday sales?
Yes, John Lewis has amazing discounts over the Black Friday weekend, from appliances, clothing, accessories, electricals and more. Last year, the John Lewis Black Friday sale saw up to £600 off TVs, up to 30% off dresses and up to £200 off selected vacuum cleaners - just to name a few! We recommend signing up for the John Lewis newsletter so you know exactly when the Black Friday sale is live on the website, just remember to check this page for any additional discount codes.
Does John Lewis price match?
No, John Lewis no longer price matches. Where previously the brand did offer a price match against competitors, the policy of ‘Never Knowingly Undersold’ ended in August 2022. However, they will refund the difference if you buy a full-price item and the price is reduced soon after your initial purchase. If you’re shopping for a higher-priced item sometime soon, keep an eye on the webpage for up to 35 days afterwards to see what happens.
Can John Lewis vouchers be used in Waitrose?
The vouchers on our webpage are only redeemable on the John Lewis site - you’ll need to visit the page on Waitrose promo codes to get deals from the supermarket partner. You can, however, use your John Lewis gift card, e-gift card, and other vouchers in Waitrose and any other John Lewis Partnership Store, like Peter Jones.
Does John Lewis do free delivery?
John Lewis offers free delivery for any purchase over £50.00. Any orders under this price come with a minimum charge of £4.50, with additional charges for larger items and those delivered to non-UK mainland addresses.
How do I track my John Lewis order?
John Lewis has a dedicated order tracking section, so when you're on the website, scroll down to the bottom and click the 'Track Order' button. Here you'll be able to select online or in-store tracking. For online orders, you'll need to provide your email address and order number and for in-store orders, you'll need to provide the customer requirement/order number or delivery number.
Does John Lewis have click & collect?
Yep, you can choose a click-and-collect option for no additional charge and pick up your order the following day in some cases, provided you spend over £30. If you spend under £30, click-and-collect costs £2.50 so it’s still the cheaper option. You’ll also find Collect+ and other delivery service options are available to you on check out.
How do I contact John Lewis customer service?
To contact John Lewis, head to the 'Contact Us' page on the website. From here, you'll be able to select the category of your query and then you'll be directed through the best options to answer your question.
Does John Lewis have an NHS discount or student discount?
John Lewis isn't currently promoting an NHS discount, Blue Light Card discount or student discount, but don't worry, there are loads of ways to save at your favourite department store. John Lewis often has money-off discount codes and you'll always find a sale on the website, so it's still a great place to shop for any bargain hunters.
Hints & tips
When you can't find a John Lewis discount code, you can still save - just follow these handy hints and tips to find out how...
Sign up to become a rewards member: You can sign up for the John Lewis & Partners reward membership scheme - known as My John Lewis - and get additional discounts, personalised vouchers for your birthday and My John Lewis anniversary, plus invitations to events. You’ll also be one of the first to know about upcoming product launches.
Shop ANYDAY: Looking to get the John Lewis quality and comfort without the price tag? John Lewis’s own brand items are part of the ANYDAY collection. Much like the store in general, the collection branches across the departments - including Home and Garden, Furniture and Lighting, Clothing, Sports and Leisure, Electricals, and Beauty. Whether you’re looking for the best suitcases for travel or cutlery sets for a dinner party, this collection promises aesthetically pleasing designs made of high-quality materials just like the big-name brands but without labels, meaning you can shop for less.
Shop the sale: Along with all the seasonal sale events around the holidays, you’ll also find offers on products across the John Lewis online store throughout the year depending on stock and supply levels. This is a great chance to take up to 30% off many high-ticket items, including televisions and electronics, mattresses, furniture, and designer brands. But hurry, these sales don’t tend to last forever, with many of the bestsellers in each category gone within a few hours.
Recycle and save: As part of John Lewis’s commitment to sustainability and recycling and as a member of the reward scheme, you’ll receive £5 off fashion and household items for every £20 you spend when you bring 5 items that can be recycled or resold into a store near you.
The scheme also extends to beauty products, with £5 off when you spend £20 or more on products. To get the discount, you have to bring 5 clean and empty beauty product containers to the beauty counter (excluding no glass or aerosols).
How to use your John Lewis voucher code
- Once you’ve scouted our collection to find the deal that works for you, click the ‘Get Offer’ button and copy the John Lewis promo code.
- Click right through to the John Lewis website through the link below the code, or copy the code and head straight to the website on your browser.
- Find the products you’d like to purchase and add your selection to the basket, clicking through to the checkout page when you’ve finished. Here, you’ll see the total of your basket.
- Follow the link through to the checkout page, where you’ll have the choice to sign up, check out as a guest or log in to your John Lewis account.
- Choose your delivery option - this can either be to your home or a local collection point. Here you’ll also have the option to click and collect in-store, and you can view how much your delivery cost will be.
- Next, you’ll be taken to the Review and Pay page. To use your John Lewis promo code, click on the link to ‘Add a Promotional Code’ and follow the instructions. This will automatically discount your basket by the right amount and you’ll be able to check out and pay the discounted amount.
What to buy at John Lewis
While John Lewis started out as a draper’s shop, selling cloth and fabrics, the brand’s main specialty nowadays tends to be in homewares and electricals. Namely, the appliances that have captured our attention over the years for their efficiency, money-saving power, and ability to turn time-consuming tasks into simple activities. Among them is one of the best airfryers, the Ninja Max AirFryer, which is also rated 5* in many of 700+ online reviews. This simple piece of technology uses fast air flow to circulate and cook the food up to the impressive temperature of 240C, evenly and thoroughly. It has six different modes, allowing users to air fry, crisp, roast, bake, dehydrate, and reheat all their favorite meals. Plus, it’s put away after use with only two drawers to clear out - both of which are dishwasher safe and ceramic coated. At less than £200 before you apply the promo code, it’s sure to improve your cooking habits without breaking the bank.
Fans of the best fitness trackers will also be pleased to hear that John Lewis’ top products include those by Apple, Samsung, Google, Huawei, along with the best Fitbits. For example, John Lewis stocks all the best Apple Watch models - including new releases like the Apple Watch Series 8. Now better than ever, the Series 8 goes head to head with the likes of Garmin with temperature sensors for deeper health insights, Crash Detection sensors should you need help in an emergency, and advanced sleep stages software to help you better understand your circadian rhythms. You’ll also find the newly-updated Workout app on this watch, which can now automatically detect when you’re on the move, monitor your heart rate, blood oxygen levels, and so much more. You won’t need to worry so much about the Apple Watch Series 8 either, as it has a thick crystal front and robust hardware, with a flatter base for more crack-resistant protection. Along with the amazing deals offered by John Lewis promo codes, you can save £120 when you trade in your old Apple Watch at the same time as purchasing your new one online.
